January 28, 2016
We all at sometime or another will likely experience the need to contact an attorney. Many times the need comes during a difficult or trying time in our lives. Calling an attorney’s office should not be stressful or burdensome. To ease any concerns you may have, we are answering the top ten frequently asked questions received by our staff.
1. I need to talk to someone about my legal problem. Can I talk to someone now?
King Law strives to schedule same day consultations. Occasionally, it is possible to speak with an attorney at the time of your initial call, but more likely that you will need to schedule an appointment. Our attorneys appear in court daily and keep a full schedule of appointments. We urge you to call as soon as possible and schedule a consultation. We will schedule you for the first available appointment and most often the same day.
2. How do I schedule an appointment?
To schedule an appointment, you should contact one of our client services representatives. You can do this 24/7 using our telephone system or website. Our office can be reached toll free at 888-748-KING (5465) during normal operating hours or send us an online request at www.kinglawoffices.com. Our staff will respond to your calls and requests promptly and work with you to schedule the next available appointment.
3. How soon can I get an appointment?
The attorneys at King Law try to offer flexible schedules to meet the needs of our clients. It is our goal to get you in for a same day appointment, if at all possible. Several of our attorneys offer phone appointments after hours and early mornings to meet the needs of our clients.
4. Can the attorney call me?
King Law offers consultations both in office or by telephone. If it is more convenient for you to complete your initial consultation by telephone we would be happy to have the attorney call you at a scheduled time and speak with you.
5. Why can’t the client services representative or paralegal give me legal advice?
By law, only a licensed attorney may provide legal advice. King Law does not allow our unlicensed staff to provide anyone with legal advice. The State Bar regulates the actions of an attorney and his/her staff.
6. Why do you need to know the other party’s name and information?
Our firm may only speak with one party regarding the same issue. Prior to meeting with you, we must complete a conflict of interest check. To ensure we are in compliance with all State Bar regulations, we must ask you names and other identifying information to complete the required conflict check.
7. How much will it cost?
Most initial consultations are complimentary. This allows you the opportunity to consult with a legal professional at no charge. Our attorneys will advise you on the options you have and the best possible solutions to resolve your matter. At the conclusion of your consultation, the attorney will quote you a fee for legal services based on your personal needs.
8. How long will the appointment take?
The average appointment lasts approximately thirty minutes. Some consults are less while others may take longer. Our staff will ask you a series of questions when scheduling your appointment and this will enable them to allocate the appropriate amount of time for your consultation.
9. What do I need to bring to my appointment?
It is important to write down your important questions prior to meeting with the attorney and bring those with you. Also, you should always bring in any letters, legal documents or other paperwork pertaining to the matter. Depending on your matter, it may also be important to know important dates such as date of marriage, date of separation and birth dates. Should the attorney need more information than what you bring, he/she will request the information they need from you.
10. Can I bring someone with me?
You may bring someone with you to your consultation. However, we do not recommend bringing minor children or anyone that may have a conflict with the case. Most often it is best for you to meet with an attorney by yourself or with someone who is close to you and fully understands the circumstances. You should understand guests will be present during the sharing of confidential information. The attorney may ask any non-client to leave during some or parts of the consult to protect the attorney-client privilege, as things said by the attorney to non-clients—even when you are present—may not be covered by privilege.
When the time arises that you need legal assistance, give us a call at King Law or request more information on our website at www.kinglawoffices.com. We have convenient locations across western North Carolina and upstate South Carolina and look forward to serving you.